The Ottoman Village Aged Care will create an environment that undertakes to consult, inform and involve residents and/or their representative in all aspects of provision of care and services. This statement has been developed to comply with the requirements of the National Privacy Principles and the Health Records Act 2001 (Vic).
Privacy
Health & Personal Information Collection and Disclosure
Collection
In order to provide you with appropriate residential aged care, we collect personal and health information from you. We do this by requesting the information verbally or in writing. We continue to collect and record information throughout your time as a resident at Ottoman Village Aged Care.
The Aged Care Act 1997 requires that Ottoman Village Aged Care collect information about you for various purposes.
These can include:
- Assessment and classification information of residents
- Individual care plans for residents
- Medical records, progress notes & other clinical records of residents
- Financial information about residents
We also require:
- Medicare number, pension number, etc
- Records relating to payment of bonds (if applicable)
- Records of the name and contact details of at least 1 representative of the resident
Disclosure
Ethical conduct by Ottoman Village Aged Care means we value the right of individuals to be treated with respect and the right of individuals to an appropriate standard of care.
To enable us to meet our obligations to you, and as required by legislation, we may involve a variety of health care professionals in provision of your care.
Disclosure of your health information to these health care professionals is necessary in order to provide you with appropriate care.
Ottoman Village Aged Care will endeavour to consult with you on all aspects of the provision of care and respect your right to reasonable choices of care provision.
We are required to disclose your information to provide you with appropriate health services. We can also be required by law to disclose information to Courts and various Government Agencies.
We may disclose relevant information to facility staff (eg nurses, personal carers, diversional therapists, accountant, hospitality staff, etc), visiting health professionals (eg doctors, physiotherapists, pharmacists, pathologists, speech therapists, dieticians, social workers, psychologists, occupational therapists, specialist nurses, etc), and other service providers (e.g. volunteers, hairdresser, community visitor, clergy).
We are also required by law to disclose your information to government departments & agencies for purposes that may include funding, management, planning, monitoring, improvement and evaluation of the facility services.
Access
You have the right to request access to the information we have collected about you. A fee may apply if access to your record is granted
Security
Ottoman Village Aged Care has taken reasonable steps to protect the information we have collected about you against misuse, loss, and unauthorised access, modification or disclosure.
Further Information
Ottoman Village Aged Care clearly sets out its management of health and personal information and the steps an individual must take in order to access their health and personal information in our policies and procedures. Policies and procedures can be viewed during business hours (by appointment) – simply ask the Facility Manager.
Individuals can also obtain general information about Privacy from:
Health Services Commissioner: 1800 136 066